MICROSOFT TEAMS - PHONE STANDARD

Enables Microsoft Teams to function as a full-featured cloud-based phone system (PBX), allowing users to make, receive, and transfer calls using Teams across devices — without needing traditional desk phones.

🔑 Key Features

• Cloud-based call control (auto attendant, call queues, voicemail)

• Make and receive PSTN calls via Microsoft Calling Plans, Direct Routing, or Operator Connect

• Call forwarding, transfer, park, and simultaneous ring

• Voicemail transcription and cloud voicemail with Teams/Outlook integration

• Caller ID, call history, and do-not-disturb options

• Integrated with Microsoft 365 and Teams desktop, web, and mobile apps

• Admin control through Teams Admin Center and PowerShell

📅 Subscription Options

• Monthly Commitment: (Paid Month to Month Higher Cost) 
  

  Per-user monthly billing — ideal for flexible or project-based deployments

• Annual Commitment (Paid Monthly or Annually):

  Lower cost per user — best for long-term, consistent usage

⚙️ Technical Details

• License Type: Per user (requires Microsoft 365 or Office 365 base plan)

• Calling Capability: Requires a calling plan or SIP trunk via Direct Routing or Operator Connect

• Voicemail: Cloud voicemail with Outlook integration

• Device Compatibility: Works with Teams-certified headsets, desk phones, and mobile apps

• Security & Compliance: Built-in encryption, call logs, and Microsoft 365 compliance tools

• Admin Features: Centralised management of users, policies, and devices

📌 Best Used For

• Businesses replacing traditional PBX systems with Microsoft Teams

• Hybrid and remote teams needing cloud-based calling

• Organisations with Direct Routing or Operator Connect SIP providers

• Companies wanting unified collaboration and calling in one app