Microsoft Teams - Phone Resource Account

Microsoft Teams Phone – Resource Account

Enable Calling for Auto Attendants & Call Queues in Microsoft Teams

A Microsoft Teams Phone Resource Account is essential for setting up Auto Attendants and Call Queues within Microsoft Teams. This special account type enables intelligent call routing, helping your business provide a professional and efficient calling experience.

Key Features:

• 🔁 Supports Call Queues – Route incoming calls to groups of users based on availability and priority.

• ☎️ Enables Auto Attendants – Create menus and greetings that guide callers to the right department or person.

• 🧑‍💼 Ideal for shared services – Perfect for reception desks, support lines, and department hotlines.

• 🌐 Cloud-based telephony – Works seamlessly with Microsoft Teams and Microsoft Phone System.

• 📞 PSTN connectivity – Assign a phone number using Microsoft Calling Plans, Operator Connect, or Direct Routing (e.g., via 3CX + Call2Teams).

• 🔒 Secure & centrally managed – Configure and monitor through the Microsoft Teams Admin Center.

Requirements:

• A Microsoft Teams Phone Standard license or Phone Resource Account license must be assigned to the resource account.

• A Microsoft 365 subscription that includes Microsoft Teams.

Use Case Examples:

• General business phone lines

• Customer support or sales queues

• Automated menu systems (e.g., "Press 1 for Sales...")

Subscription billing terms

Microsoft New Commerce Experience (NCE) products allow you to choose among the following options for subscription terms:

• Monthly terms, available at a 20% premium over MSRP.

• Annual, paid monthly

• Annual, paid upfront

Both Annual options require an annual commitment, with no reduction in license quantities allowed over the length of the term. After purchase, you have 168 hours (7 days) to make license reductions before being locked into the commitment term.

New Cancellation Policy

A new 168 hour (7 days) cancellation policy is now in effect for new subscriptions of Microsoft NCE SKUs. A full refund will be issued if cancelled on day one, while partial, pro-rated refunds will be issued for cancellations on days two through seven.